Terms of Service

1. Acceptance of Terms

By creating an account or using the AdlDesk platform (hereinafter "the Platform" or "the Service"), you confirm that you:

• Are at least 18 years old
• Are legally authorized to enter into this agreement on behalf of yourself or the organization you represent
• Have read, understood, and agree to be bound by these terms
• Have read and agreed to our Privacy Policy

2. Service Description

AdlDesk is a cloud-based (SaaS) legal practice management platform including:

• Case Management System: case lifecycle tracking, hearings, tasks, and parties
• Client Portal: dedicated interface for firm clients to track their cases
• Document Management: uploading, classification, and search of legal documents
• Financial Management: invoicing, payments, retainer agreements, and financial reports
• Calendar and Hearings: appointment management and alerts
• Reports and Analytics: dashboards and performance indicators
• Communication: real-time in-platform messaging

We reserve the right to modify or discontinue any feature with at least 30 days prior notice.

3. User Accounts

3.1 Account Creation

When creating an account, you must provide accurate and complete information. Each account must be associated with a real law firm or legal consultant.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your login credentials
• Use a strong, unique password
• We strongly recommend enabling multi-factor authentication (MFA)
• Notify us immediately of any unauthorized use of your account
• You are responsible for all activities under your account

3.3 User Roles

The platform supports multiple roles (admin, lawyer, paralegal, accountant) each with specific permissions. The account administrator is responsible for managing other users' permissions.

4. Acceptable Use

When using the platform, you agree to:

• Use the platform only for legitimate legal business management purposes
• Not attempt unauthorized access to other users' accounts
• Not use the platform for any illegal or fraudulent activity
• Not attempt to hack, disable, or overload platform systems
• Not resell or sublicense the platform to third parties
• Comply with all applicable laws and regulations in your country
• Not upload harmful content or viruses

5. Subscriptions and Payment

5.1 Plans and Pricing

• Different plans are available (Starter, Professional, Enterprise) at specified prices
• Prices are subject to change with at least 30 days prior notice
• All prices are in US Dollars unless otherwise stated

5.2 Billing

• Invoices are issued monthly or annually based on chosen plan
• Subscriptions auto-renew unless canceled
• Invoices must be paid within 15 days of issue
• Non-payment may result in temporary account suspension

5.3 Cancellation and Refunds

• You can cancel your subscription at any time from account settings
• Upon cancellation, your account remains active until the end of the current billing period
• No refunds are provided for previously paid periods
• You can export your data before closing your account

6. Intellectual Property

6.1 Our Property

All intellectual property rights of the platform, including software, design, trademarks, and content, are owned by or licensed to AdlDesk. No part of the platform may be copied, modified, or distributed without written permission.

6.2 Your Data

All data you enter on the platform (cases, clients, documents, financial data) remains your property. We do not claim any rights over your content. You can export your data in full at any time.

7. Service Level Agreement (SLA)

• We aim to provide 99.9% uptime for paid plans
• Scheduled maintenance will be notified at least 48 hours in advance
• Enterprise customers may be eligible for compensation for SLA breaches
• Uptime guarantee does not cover force majeure or third-party provider outages

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• The platform is provided "as is" without express or implied warranties
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed amounts paid to us in the preceding 12 months
• You are responsible for verifying the accuracy of data entered on the platform
• The platform is not a substitute for specialized legal advice

9. Termination

We may suspend or terminate your account if:

• You violate any of these terms
• Payment is not received after the grace period (30 days)
• You use the platform for illegal activities
• You attempt to hack or harm the platform or its users
• Required by court order or regulatory request

In case of termination, you will be given 30 days to export your data (except in cases of severe violation).

10. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Qatar. Any dispute arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Qatar.

11. Modifications

We reserve the right to modify these terms at any time. We will notify you of material changes via email or in-platform notification at least 30 days before they take effect. Your continued use of the platform after changes take effect constitutes your acceptance of the modified terms.

12. General Provisions

• Entire Agreement: These terms together with the Privacy Policy constitute the entire agreement between you and AdlDesk.
• Severability: If any provision is invalidated, the remaining provisions remain in effect.
• No Waiver: Our failure to enforce any right does not constitute a waiver thereof.
• Assignment: You may not assign your rights under these terms without our written consent.
• Force Majeure: We are not liable for failures caused by circumstances beyond our reasonable control.

13. Contact

For questions regarding these terms of service:

• Email: legal@adldesk.com
• Address: Doha, Qatar