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Payment Verification
Review, verify, and manage manual bank transfer payments submitted by tenants to activate their subscriptions.
Last updated: July 2026
Overview
Since AdlDesk serves law firms across MENA and Africa where online payment gateways may not be available, tenants can pay via bank transfer and submit their receipt for manual verification. Navigate to Platform → Payments to process these submissions.
Payments Table
Each row in the payments table represents a single payment submission:
| Column | Description |
|---|---|
| Tenant | The law firm that made the payment |
| Amount | Amount submitted (and currency) |
| Method | Payment method (bank transfer, cash, etc.) |
| Date | Date the payment was submitted to the platform |
| Status | Pending Verification, Verified, or Rejected |
| Receipt | Link to the uploaded receipt image or PDF |
Verification Actions
Click on any payment row to open the review panel:
- Verify (Approve) — Confirms the payment is legitimate. The subscription is automatically activated or renewed for the corresponding plan and billing period. An email confirmation is sent to the tenant admin.
- Reject — Marks the payment as rejected. You must provide a rejection reason, which is included in the notification email sent to the tenant.
- Request Re-upload — Sends the tenant a request to upload a clearer or corrected receipt without rejecting the payment outright.
Tip: Always open and inspect the receipt before verifying. Cross-reference the amount with the plan pricing to ensure the correct plan tier is being activated.
Automatic Activation
When you click Verify, the system immediately:
- Sets the tenant subscription status to Active
- Records the payment with a verified timestamp
- Calculates the new subscription expiry date based on the payment period (monthly or yearly)
- Sends a confirmation email to the tenant admin
- Logs the action in the platform audit trail
Warning: Once verified, a payment cannot be automatically reversed. If you approved a payment in error, manually suspend the tenant and contact your finance team for a refund process.
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